You've got to get it right or consumers will shut you out. Understanding consumer preferences is the place to start.



 

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Friday, December 23, 2005

Guardian Unlimited Business | Business latest | Company fined £40,000 over Crazy Frog advertisements

Guardian Unlimited Business | Business latest | Company fined £40,000 over Crazy Frog advertisements

More Crazy Frog Fallout...

Interesting that ICSTIS is fining MBlox instead of Jamster - but more interesting is that the fine is only £40,000 plus the repayment of anyone who complains. This is a relative drop in the proverbial ocean in comparison to the £100K's that they made.

I've always been an advocate of proportional charging as a percentage of profit. If you fine a small company £40K they are out of business - if you fine a big company £40K they see it as a rounding error - a cost of doing business. If you fine someone 15% of their profit - then you're making a proportionate response that they can't ignore.

Best of the year from Carnival of the Mobilists

This week Mobhappy hosts the Carnival of the Mobilists and the Best of 2005 as presented by each of the Carnival bloggers. It's an absolute must read!

Russell and Carlo have done a great job in kick-starting the Carnival of the Mobilists and they deserve a hearty "Well Done"!

Be sure to check out Mobhappy's predictions for 2006 as well as Russels review of his own predictions for 2005 also at Mobhappy.

Who knows - I might make a few preditions of my own next week! - So don't forget to check back here as well!

Happy Holidays!


Troy

Monday, December 19, 2005

Apple axes 'iRingTones' project | The Register

How perfectly disappointing!

Apple axes 'iRingTones' project | The Register

As far as I can tell the carriers are offering no service to the content providers and this would have caused a real shakeup... Shame it doesn't look like it is going to happen. At least not yet.

Saturday, December 17, 2005

eFinland | Finland: Mobile marketing reaches nearly half of Finns

eFinland | Finland: Mobile marketing reaches nearly half of Finns

Some really impressive statistics on how the Finnish market is adopting mobile marketing.

FREEZE! - Pull your fingers away from the keyboard

That's right - FREEZE! The Finnish people are a wonderful society and culture unique unto themselves and there are only limited parallels that can be drawn between how the Finnish population uses mobile phones and how people in say Italy (or even the U.S.) would use a mobile phone. And it's not necessarily and indicator of future performance either.

Do you want to know how we got into the mess we're currently in for MMS?

In 2001 the mobile network operators across Europe were desperate to show the market how they were going to recoup the costs for the 3G licenses they had literally spent BILLIONS of €, £, $ etc for - and they found that the next great consumer service on the horizon in Japan was photo messaging. So what did they do? - The operators decided that Europe would be the same as Japan.

With all due respect to the Japanese Tourists visiting in Europe - How many Germans, English and French do you see wandering through the countryside with several 35mm cameras slung around their necks? Japan is a highly photo centric culture.

I could go on at length on this topic - and mabye I'll expand on it in the future - but for now it's Saturday afternoon and I have Christmas shopping to finish!

Happy Holidays!

Troy

Sinking or swimming on spam: ZDNet Australia: News: Communications

Sinking or swimming on spam: ZDNet Australia: News: Communications

I've been posting a few things about Australia this week - and here's another just to round out the set.

The net-net of the postings is that a.) Australian's hate SPAM in any form - b.) they have convinced their legislature to do something about it - c.) they are not so lazy that they won't complain about it and d.) the Aussies are trying to do something about it... With all of these things going for them I'd bet that the Aussies will be one of the first countries to get anti-SPAM solutions in place that work.

Friday, December 16, 2005

Carnival of the Mobilists - Volume 1 - Issue 10

Be sure to check out this weeks host for Carnval of the Mobilists - C. Enrique Ortiz' Mobillity W e b l o g

You can find this weeks Carnival Posting here.

Thursday, December 15, 2005

Why mobile SPAM is different than e-mail SPAM

In a recent press release from Azure Solutions, Santa 'Fraud' the growing problem of fraud is discussed and a number of recommendations are made to how consumers can limit the damage.

One recommandation suggests:

Treat your phone like you would your computer. Don't ever respond to unsolicited text and e-mail messages, as this can quickly lead to premium-rate subscription fraud, or you could be signed up to unwanted services or fall victim to phishing scams.

I disagree... at least within the UK I disagree. Mobile network operators offer a unique difference between the service you get on your computer and what you get on your mobile phone: The "STOP" command.

In the UK you can reply STOP to any message and the subscription service is required to unsubscribe you from that service. And if you are responding to an unsolicited phishing scheme where someone asks for your account numbers, passwords or anything else personal - again, just reply STOP.

Wednesday, December 14, 2005

Court cuts off Verizon nuisance calls - IT Security News - SC Magazine UK

Court cuts off Verizon nuisance calls - IT Security News - SC Magazine UK

An interesting public relations maneuver - but I'm not sure that it has any more teeth than that.

The other thing that this points out is that CAN-SPAM is a toothless piece of legislation that continues to place the burden on carriers and ISPs to take the perpetrators of these types of campaigns to task.

Of special interest was that a Florida-based private investigative agency was fraudulently collecting consumers private information... a new low.

Carphone Warehouse Messaging Solutions - SMS Gateway solution using XML and SOAP.

Carphone Warehouse Messaging Solutions - SMS Gateway solution using XML and SOAP.

I first read that Carphone Warehouse were offering an SMS Plan for business users in an article in NMA and I must say that I was instantly skeptical - but upon further investigation it seems that I was guilty of "Contempt Prior to Investigation".

Focus on Permission

The messaging campaign tool has two areas that are of interest when it comes to permission management: 1) a Distribution List Management section and 2) a List Cleansing section.

The Distribution List Management section specifically talks about managing opt-out requests and how changes can be applied to live campaigns. This is really good stuff. They even talk about the Black-List availability so that some numbers never receive your communications. On the other side of the issue, the tool supports your ability to upload lists into the tool. This is fine but relies on the business to understand the risk involved in purchasing 3rd party lists of mobile numbers - or more importantly - understanding the requirements for securing an opt-in permission from an existing clients number.

The List Cleansing section is a great add-on functionality that helps to control cost and network traffic by deleting numbers that are inactive. The curious part of this one for me is how Carphone Warehouse plan to accomplish this. According to my sources at the UK operators they are not making lists of inactive numbers available. ( Why? - Because this information could potentially be used to calculate the churn rate at an operator - a number they don't want the street to have... )

Consultancy also available

Whoa! - this is completely new. Carphone Warehouse is not just dropping a tool in their lap, but offering consultancy on how to use the tool. They even include a specific topic of regulatory consultancy. I hope that companies will avail themselves of this type of service - and I hope that they also spend some time working on the creatives. This will cover not just that the content looks right - but that it meets the requirements of Timely, Relevant, Valuable and Requested. (TRVR). And in looking at how they are promoting the service it looks like they have the right idea as to how to use mobile as a CRM and a marketing channel.

The article in NMA says that Carphone Warehouse thinks they have found a gap in the market - and they are looking at the tool. What they may or may not realize is that they have found a solution to a bigger gap in the market and that is a way to demystify mobile marketing by providing not just the tool, but the expertise to help them use the tool - something that Gary Corbett, CEO Opera Telecom would agree with (per his Letter in this weeks NMA).

On a final note...

Spinvox was selected by Carphone Warehouse for the service. Spinvox claim to fame is the ability to turn voice messages into SMS text messages. On the one hand it would seem that their platform is much more capable than they have let on. On the other hand it might mean that Carphone Warehouse will extend their FRESH MVNO product to include Spinvox voicemail to Text capability in the future.

Monday, December 12, 2005

Telecoms sector dogged by complaints - Technology - smh.com.au

Telecoms sector dogged by complaints - Technology - smh.com.au

It's at the end of the article - that according to their research Australian originating SPAM is practically non-existent. I'd like to know more about how the legislation and how it is enforced. If something similar could be written for the US it might eliminate a huge percentage of SPAM. According to some research a significant percentage of e-mail SPAM originates in the US.

I've often felt that there should be multiple points of responsibility: 1) the agency sending the messages and 2) the beneficiary of the messages - the company listed in any call-to-action.

A further article this week from Australia

Feds aim to tackle overseas spammers: ZDNet Australia: News: Software

Now this is a country truly committed to stopping SPAM. If the US were to adopt a similar stance I think there might actually be a sea change. Then again - so long as the business lobby can influence congress there will never be legislation that truly takes a bite out of SPAM... Sad that...

Marketing sector guilty of double standards - DMBulletin - Direct Marketing news by Email - Brand Republic

Marketing sector guilty of double standards - DMBulletin - Direct Marketing news by Email - Brand Republic

This is really funny! -- Not unexpected -- just funny! 4% of the companies lised on the business telephone preference service in the UK are among those that make outbound calls themselves!

I wonder if the same would be true in Mobile Marketing? Granted - Mobile doesn't have a Do-Not-Call registry because - by default - you should not be marketed to on your mobile phone unless special circumstances exist. (Prior business relationship - you are already a customer or have contacted a company regarding a purchase)

Heads-up Marketers: Make sure you sign up for all of your own mobile marketing campaigns and mobile content services to ensure that you get the full feeling of being the recipient of your fantastic services!

Opt out without opting out

Opt out without opting out

A really interesting article that I have fully vetted but if it's true it's just pretty amazing. I mean amazing in that Chase would be so blantantly as to be quoted as saying that they will disregard your opt-out preference.

This creates a dangerous envrionment not just for consumers but for brand marketing partners of Chase in that they may think that they have a clean opt-in list and permission demographics - when in reality it's not so clean at all.

If you market to a consumer who isn't expecting it you could do some pretty serious brand damage.

What's the message:

a.) If you are a consumer who values data privacy and protection - don't bank with Chase (or Bank One). They have made it very clear that they don't care.
b.) If you are a brand marketing partner, don't buy or rent data from Chase - the data you get could be littered with land mines of consumers who think they have expressed an opt-out preference.

And if you are locked into banking with Chase - say with a long term CD or mortgage - print out the article and walk into your local bank manager and ask for an explanation. You shouldn't expect to get one - but you should manage to shake them up. And if enough people went in and moved accounts based on the policy - it might actually change things!

Oh - and don't worry - I'm already checking to see if Chase has any data for mobile marketing!

Saturday, December 10, 2005

And the Carnival of the Mobilists Continues




This week's Carnival of the Mobilists is hosted by Debi "mobile" Jones at http://www.mobilejones.com . Ever interested in insuring that the we hear from the broadest possible list of contributors - and that we never neglect the minority voice - Debi has offered only her editorial best of show for this weeks Carnival. Please be sure to check it out!

Click the icon at the top to learn more about the Carnival of the Mobilists.

Wednesday, December 07, 2005

Advertising comes to WAP - but will consumers use it?

New Media Edge reports Vodafone Live! is in the pole position as advertising comes to WAP! -but I'm still not convinced.

Sure, WAP is seeing a tremendous growth right now as mobile devices provide a better user experience and mobile networks provide more responsible access to the internet via mobile devices. But just because it's there doesn't mean that consumers are going to use it.

The mobile phone is not a desktop

People use their mobile phone for completely different reasons and in a completely different way than they use their desktop systems. Consumers want access to information that is relevant to them based on where they are and what they are donig at the time - or to put it another way - based on their context.

Banner ads that are inserted into mobile content may offer simple brand extension but are unlikely to lead to click through by consumers. Either the consumer doesn't understand that they can click on mobile phone ads - or they simply aren't interested in doing so.

Mobile phone internet access is not FREE - and it's generally not part of an unlimited use package. This means that a consumer is actually paying to see advertising. When the average consumer figures this out the operators will have to change their pricing plan ( Big hint here! ) or they will have to drop the advertising.

In general there is a significant challenge to mobile network operators and mobile content providers in that consumers have come to think of the Internet as a place for free (or nearly free) access to content and the connectivity is just something that their parents pay for or is included as part of their cable or phone service. When it shows up as a line item on your bill every time you access the internet (assuming you are on contract and get a bill) then it is likely to have an impact on consumer usage patterns.

And what about prepay

Yes. What about those 70% of consumers that are prepay. Many operators blocked WAP access to prepay customers until very recently. Now operators see the mobile internet as a means to drive the ever important ARPU (Average Revenue Per User).

As a Cingular prepay user in the US I get a service update message every time I complete a transaction - every time I make a call, receive a call, send a text, receive a text - and every time I access a WAP site (Yes - as hard as it is to believe the operators in the US charge for both sending AND receiving text messages and making AND receiving voice calls! Outrageous! When will they wake up! Those Americans! Sheesh! wink wink...)

Practically Salivating

Operators, advertisers, brands - nearly everyone is practically salivating at the opportunity to access the consumer on the mobile -- with the exception of the consumer.

It's my feeling that WAP will continue to grow and mobile data and mobile content services will find ways to monetize access to their content through traditional pay channels like credit cards or direct billing through the operators or premium rate SMS - but that banner advertising on the mobile will never achieve the same level of impact as is currently running on the desktop. Mobile is a different platform and the mindset of the consumer when using the mobile internet is significantly different.

I anxiously await the day when marketing stop dreaming and run some consumer case studies to evaluate their theories before running around spending millions (or even billions) to offer new services that consumers don't really want or for which there are no workable business models.

But what is the consumer's preference

As a consumer, do you think banner ads on mobile are just more SPAM? What is your consumer preference?


P.S.

Have you thought about tracking cookies that will start appearing on your mobile phone and might be dynamically updated to reflect your presence to allow an advertiser to display banner ads that are targeted even more closely? Scary isn't it!?!

textually.org: MMA issues Bluetooth marketing warning

On 23-November the MMA (UK) released the latest Code of Practice for Mobile Marketers. Although the code covers all areas of mobile marketing there was a special section added this time to discuss Bluetooth Marketing.

textually.org: MMA issues Bluetooth marketing warning takes an excerpt from the full article in New Media Age.

"We have addressed the Bluetooth issue head-on by recognising it does not clearly adhere to European privacy regulation as it has an unsolicited nature," said MMA chairman Nick Wiggin. "Sending an initial message to ask if people want to receive the campaign is still an un-opted in message receipt."

So - there we have it. The UK's leading mobile marketing industry association has offered solid guidance to marketers using Bluetooth marketing and answered the question, "Is the request to receive information subject opt-in requirements?"

Saturday, December 03, 2005

Carnival of the Mobilists at Wap Review

This week the Carnival of the Mobilists is hosted by WapReview.com - Your guide to the best in mobile browsing. Be sure to check out all the good information from leading mobile industry bloggers around the internet here.

A few words about why we're here

Since consumers first started to use SMS marketers have had the idea of text message marekting or marketing sms - also known as mobile marketing. And since that time marketing sms messages have grown and changed and new technology like bluetooth marketing, marketing bluetooth style to phones in close proximity to an advertisers.

And since the e-mail spam scourge took over the media, people have worried that there will be mobile phone spam. Spam is just another way of saying that advertisers send unsolicited text message marketing, marketing sms, bluetooth marketing or any other form of mobile marketing - it's mobile phone spam. There are even guides on how to spam phone s.

Consumer Preference is about permission based marketing, permission marketing solution. If, as an advertiser you can execute permission based marketing campaigns then you can certainly find ways to benefit from mobile marketing. And permission starts with understanding the consumer marketing preference. If you can understand consumer marketing preference, then you can execute permission based marketing. And permission marketing is not mobile phone spam.

There are many mobile marketing company listings that can be found on the Internet - and most mobile marketing company websites will tell you how they focus on permission marketing. Make sure that the one you partner with does more than tell you about it on the website. Opt-in marketing starts with your traditional marketing soliciting for permission.

Yes - Mobile marketing starts with traditional marketing - print, web, radio, television - all of the old standards. Because before you can send the first message to a consumer, you must obtain their permission... and that means that you understand consumer marketing prefernce.

Please enjoy reading consumer-preference.com - and if you feel that there is a point I'm making you'd like to share - then put a link to it from your own site. And always feel free to leave comments!

Troy Norcross

 

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