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Thursday, June 15, 2006

Adotas » qtags Sets Advertiser Lineup for Times Square Program

Adotas » qtags Sets Advertiser Lineup for Times Square Program

There is a clear effort here even in their PR to identify as SPAM free. The way the article reads it would appear that messages are only sent to the consumer as a response to a text originated by the consumer.

Now - before you read the rest of this - Generally I like the idea of Qtags. I just wish they'd clean up their privacy policy a bit.

From the Qtags homepage:

SPAM FREE!We do not share your mobile # or email with anyone, ever. You will not be added to any advertiser's list, and only you decide if you interact with the advertiser.

So in reading the privacy policy here's what I found:

Standard disclaimer that they can change their privacy policy at any time and that it is YOUR responsibility to check for changes to the policy and that by continuing to use the service you automatically agree to the terms.

What could they do?:

Upon any material changes to the policy all subscribers, web site users and others who had agreed to previous terms and conditions should be duly notififed and given a chance to review and decide for themselves if the changes to the policy constitute a change in their willingness to use the service.

The way this reads today Qtags could sign up 100,000 users under the belief that Qtags would never share their information. At some point in the future Qtags could change the Privacy Policy and be selling everyone’s information and be completely legit as it is worded that the responsibility to know about changes and agree to them being on the part of the subscriber.

A more responsible service provider might send out an advisory to make clear any material change to the policy to any/all affected users, members, subscribers or others who had agreed to a previous version of the policy. Yes – the requirement to advise is onerous in nature, but placing the responsibility in the hands of the consumer (who largely doesn’t read the policy to start with) is not acting in line with a “white hat” philosophy.

How to opt-out?

The policy indicates the only way to opt out is via e-mail or via postal mail. There should be a clear and obvious way to opt-out via the mobile. After all - this is a mobile service.

Hey - wait a minute - did I opt in?

Yes buddy - you sure did. Their "Topline of Privacy Policy" talks about the fact you won't hear anything from any 3rd parties. But trust me, you'll hear from Qtags.

Oh yes - and they ask that you write to them with suggestions. However, interestingly, they claim full rights to any suggestions made. As such I'm only making the suggestions available via the blog... © Mobile Soul Ltd. just in case you wondered.

1 Comments:

Allison Gower said...

Troy - Thanks for emailing us your observations. We're working on our privacy policy to match your reco's. I appreciate the insight. We'll check-in with you when we update to get your review. Best - allison gower, qtags

3:59 AM

 

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A few words about why we're here

Since consumers first started to use SMS marketers have had the idea of text message marekting or marketing sms - also known as mobile marketing. And since that time marketing sms messages have grown and changed and new technology like bluetooth marketing, marketing bluetooth style to phones in close proximity to an advertisers.

And since the e-mail spam scourge took over the media, people have worried that there will be mobile phone spam. Spam is just another way of saying that advertisers send unsolicited text message marketing, marketing sms, bluetooth marketing or any other form of mobile marketing - it's mobile phone spam. There are even guides on how to spam phone s.

Consumer Preference is about permission based marketing, permission marketing solution. If, as an advertiser you can execute permission based marketing campaigns then you can certainly find ways to benefit from mobile marketing. And permission starts with understanding the consumer marketing preference. If you can understand consumer marketing preference, then you can execute permission based marketing. And permission marketing is not mobile phone spam.

There are many mobile marketing company listings that can be found on the Internet - and most mobile marketing company websites will tell you how they focus on permission marketing. Make sure that the one you partner with does more than tell you about it on the website. Opt-in marketing starts with your traditional marketing soliciting for permission.

Yes - Mobile marketing starts with traditional marketing - print, web, radio, television - all of the old standards. Because before you can send the first message to a consumer, you must obtain their permission... and that means that you understand consumer marketing prefernce.

Please enjoy reading consumer-preference.com - and if you feel that there is a point I'm making you'd like to share - then put a link to it from your own site. And always feel free to leave comments!

Troy Norcross

 

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